Sign in
If you do not have an account, click Create AccountCreate Account
Refund policy
Refund Policy for FanField USA
At Varsity Collective, we are committed to your satisfaction with your college football jersey purchase. If you are not entirely happy with your purchase, you may return most unworn items within 90 days of delivery for a full refund or exchange, provided the following conditions are met.
Conditions for Return:
-
Item must be unworn, unused, and in its original condition with all tags and packaging intact.
-
Customized jerseys (with any name, number, or custom printing) are considered final sale and are not eligible for return or exchange, except in cases of a manufacturing defect or an error made by us.
-
Returns that do not meet the above conditions may be subject to a partial refund or refusal at our discretion.
How to Initiate a Return:
-
Contact Us: Email our support team at [email protected] to request a Return Merchandise Authorization (RMA) number.
-
Pack & Ship: Securely repackage the item with all original materials. Include a note with your order number and preference (refund/exchange). Ship to the address we provide. Customers are responsible for return shipping costs unless the return is due to our error.
-
Inspection & Processing: Once received and inspected, we will notify you of the status. Approved refunds will be issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable.
Exchanges:
Exchanges are subject to stock availability. If your desired item is unavailable, a refund will be issued. Return shipping for exchanges is the customer's responsibility unless initiated by our error.
For any questions, please contact: [email protected].
Comment